> For the complete documentation index, see [llms.txt](https://guide.projectascend.io/intracom/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://guide.projectascend.io/intracom/features/desktop-application.md).

# Desktop Application

These stories will address the unique aspects of using and managing a desktop app, focusing on ease of use, functionality, and overall user experience.

#### User Stories for the Intracom Desktop Application

**Installation and Setup**

1. **As an IT administrator, I want to deploy the Intracom desktop application across multiple devices easily, so I can ensure all employees have access to the tool without manual installation on each device.**
   * **Acceptance Criteria:**
     * Provide an enterprise deployment package that supports mass installation via common software deployment tools.
     * Include detailed documentation on installation parameters and configuration options for silent installations.
     * Offer version control capabilities to ensure all installations are up to date.
2. **As a user, I want to install the Intracom desktop application on my computer using a simple installer, so that I can start communicating with my team as quickly as possible.**
   * **Acceptance Criteria:**
     * The installer should be straightforward, guiding the user through a few simple steps.
     * The installation process checks for prerequisites and automatically installs any required dependencies.
     * Users receive clear progress feedback during installation and a confirmation once the installation is complete.

**Login and Initial Configuration (optional)**

1. **As a new user, I want to configure basic settings the first time I log into the desktop application, so I can tailor the communication environment to my preferences.** 
   * **Acceptance Criteria:**
     * Upon first login, the application prompts the user to configure essential settings such as notification preferences and theme selection.
     * Users can skip configuration during initial setup and modify settings later via an easily accessible options menu.
     * The application provides default settings that are sensible for most users, minimizing initial setup time.

**Daily Use and Functionality**

1. **As a user, I want to receive desktop notifications from Intracom, so I can stay updated on messages and alerts without having to keep the application open on my screen. (optional)**
   * **Acceptance Criteria:**
     * Notifications are customizable in terms of frequency and type (e.g., messages from specific channels, direct messages).
     * Users can quickly mute or adjust notification settings directly from the notification pop-up.
     * Notifications include actionable options such as quick replies or marking messages as read.
2. **As a user, I want to use keyboard shortcuts within the Intracom desktop application, so I can navigate and manage communications efficiently.**
   * **Acceptance Criteria:**
     * The application supports comprehensive keyboard shortcuts for common actions (e.g., sending messages, switching channels, searching).
     * Keyboard shortcuts are customizable, allowing users to tailor them to their workflow.
     * A shortcut help guide is accessible within the application for reference.

**Updates and Maintenance**

1. **As a user, I want the desktop application to automatically check for and apply updates, so that I can be sure I'm using the most secure and feature-rich version of Intracom.**
   * **Acceptance Criteria:**
     * The application checks for updates at configurable intervals and notifies the user when an update is available.
     * Users can choose to install updates immediately or schedule them for a later time.
     * The update process is designed to minimize disruption, with the ability to automatically resume paused updates.