🖥️Desktop Application

These stories will address the unique aspects of using and managing a desktop app, focusing on ease of use, functionality, and overall user experience.

User Stories for the Intracom Desktop Application

Installation and Setup

1. As an IT administrator, I want to deploy the Intracom desktop application across multiple devices easily, so I can ensure all employees have access to the tool without manual installation on each device.

   • Acceptance Criteria:

     • Provide an enterprise deployment package that supports mass installation via common software deployment tools.

     • Include detailed documentation on installation parameters and configuration options for silent installations.

     • Offer version control capabilities to ensure all installations are up to date.

2. As a user, I want to install the Intracom desktop application on my computer using a simple installer, so that I can start communicating with my team as quickly as possible.

   • Acceptance Criteria:

     • The installer should be straightforward, guiding the user through a few simple steps.

     • The installation process checks for prerequisites and automatically installs any required dependencies.

     • Users receive clear progress feedback during installation and a confirmation once the installation is complete.

Login and Initial Configuration (optional)

1. As a new user, I want to configure basic settings the first time I log into the desktop application, so I can tailor the communication environment to my preferences.

   • Acceptance Criteria:

     • Upon first login, the application prompts the user to configure essential settings such as notification preferences and theme selection.

     • Users can skip configuration during initial setup and modify settings later via an easily accessible options menu.

     • The application provides default settings that are sensible for most users, minimizing initial setup time.

Daily Use and Functionality

1. As a user, I want to receive desktop notifications from Intracom, so I can stay updated on messages and alerts without having to keep the application open on my screen. (optional)

   • Acceptance Criteria:

     • Notifications are customizable in terms of frequency and type (e.g., messages from specific channels, direct messages).

     • Users can quickly mute or adjust notification settings directly from the notification pop-up.

     • Notifications include actionable options such as quick replies or marking messages as read.

2. As a user, I want to use keyboard shortcuts within the Intracom desktop application, so I can navigate and manage communications efficiently.

   • Acceptance Criteria:

     • The application supports comprehensive keyboard shortcuts for common actions (e.g., sending messages, switching channels, searching).

     • Keyboard shortcuts are customizable, allowing users to tailor them to their workflow.

     • A shortcut help guide is accessible within the application for reference.

Updates and Maintenance

1. As a user, I want the desktop application to automatically check for and apply updates, so that I can be sure I'm using the most secure and feature-rich version of Intracom.

   • Acceptance Criteria:

     • The application checks for updates at configurable intervals and notifies the user when an update is available.

     • Users can choose to install updates immediately or schedule them for a later time.

     • The update process is designed to minimize disruption, with the ability to automatically resume paused updates.